Rabona Contact Guide: Support Requests, Account Checks and Helpful Details

Use this guide to prepare clear support messages about login problems, payments, mobile errors, verification, bonuses or responsible-play settings.

Prepare the Right Information

Support requests are easier to handle when your message is specific. Do not send passwords, full card numbers or one-time codes.

👤

Use the email, phone number or username requested in the support form.

💳

For payment issues, include the date, amount, method and visible transaction status.

🎁

For bonus questions, include the offer name, activation time, deposit and related bet if relevant.

📱

For mobile issues, add the device type, browser, app version and exact error text.

Topic	Details to Include	Never Share
Login	Account contact, error message and last successful login time.	Password or one-time code.
Cashout	Amount, date, payment method and visible verification status.	Full card number, private wallet keys or security codes.
Bonus	Offer name, activation time and transaction reference.	Screenshots unrelated to the issue.
App	Device model, operating system and browser/app version.	Personal files stored on the device.